Profyce is a free referral service. Your call goes to an independent local provider; Profyce does not do the work itself.
If water is spraying or pouring inside your Greensboro home, call the number below first. The line connects you to an independent local plumber, not to Profyce, and the call costs you nothing.
While you wait, find the main shutoff and close it. The City of Greensboro Water Resources Department says the customer valve is usually under the house, in a closet or storage area, or near the water heater. Turn it clockwise until it stops, then open the lowest faucet in the house so the pipes drain.
Once the supply is off, switch off the water heater at its breaker or gas valve so the tank does not heat empty. Cut power to wet rooms at the panel only if you can reach it with dry hands on a dry floor. Then lift rugs, boxes and electronics off the wet area.
What makes Greensboro plumbing different
Greensboro is the seat of Guilford County, and its water comes from the City of Greensboro Water Resources Department. The department runs about 1,560 miles of water mains and 1,480 miles of sanitary sewer for more than 111,000 accounts. If the problem is on the city side, a main break in the street or a sewer stoppage outside your own lines, the department’s 24-hour dispatch is 336-373-2033.
The city asks every customer to know where their own shutoff is, and it says plainly that knowing the location can help prevent extensive property damage in an emergency. Find it on a calm day and tag it.
Older homes, older pipe
According to the 2024 American Community Survey, the median Greensboro house was built in 1987, and just over 40 percent of the city’s 139,194 homes went up before 1980. About 10,350 of them date to 1939 or earlier. Greensboro’s historic districts, Fisher Park, Irving Park, Sunset Hills and Aycock among them, hold many of those oldest houses. Homes from that era often still carry galvanized steel supply lines and cast iron drains, and galvanized pipe typically lasts 40 to 60 years.
Roughly 19,000 Greensboro homes were built between 1980 and 1989, and another 19,000 in the 1990s. Polybutylene supply pipe was installed in millions of homes from about 1978 to the mid 1990s, and it fails at fittings and bends as chlorinated water wears it down. If your home is from that stretch and has grey plastic pipe near the water heater, tell the plumber on the phone.
Cold snaps that split pipe
On December 24, 2022, the National Weather Service recorded 5 degrees at Piedmont Triad International Airport, the coldest reading since 2014, with 17 nights at or below freezing that month. January 2025 brought 25 days with a freeze and a low of 15 degrees. Pipes in crawlspaces, garages and exterior walls are the ones that split, and the damage often shows up when the thaw starts.
Soft water
The City of Greensboro’s 2025 water quality report lists finished water hardness between 40 and 55 milligrams per liter at both treatment plants, which counts as soft. That means less scale inside water heaters and fixtures than in many regions, so a failing heater here is more often age or a worn element than mineral buildup. The city’s 2024 service line inventory found no lead service lines, though some galvanized service lines remain.
Common plumbing emergencies in Greensboro
- Burst or split pipe after a freeze. The December 2022 Arctic blast and the January 2025 cold stretch both pushed Greensboro well below the 20 degree threshold that Winston-Salem’s utility uses as the point where pipes become vulnerable. Crawlspace lines and hose bibs on the shaded side of the house go first.
- Galvanized supply line leaks in pre-war homes. Steel pipe in the city’s historic districts corrodes from the inside, narrowing until pressure drops, then pinholes through. Weak flow at a single fixture is often the first sign.
- Polybutylene failures in 1980s and 1990s subdivisions. Grey plastic supply pipe lets go at crimped fittings with no warning. Neighborhoods built in that window are the likely places to see it.
- Water heater leaks. A tank heater lasts about 6 to 12 years. Water pooling under the tank, rumbling, or rusty hot water means it is near the end. Close the cold inlet valve and the power, then call.
- Sewer line backups. Cast iron drains under older homes crack and clog, and tree roots follow the moisture into the joints. If the stoppage is in the city main rather than your lateral, Water Resources dispatch handles it.
- Slab and under-floor leaks. The Piedmont around Greensboro sits on Cecil series soil, which the USDA describes as well drained with a dense clay subsoil. Water from a leaking line under a slab or crawlspace drains slowly, so it shows up as a warm spot, a damp patch or a high bill before you see a puddle.
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What it might cost
Profyce does not set, quote or guarantee prices. The plumber who answers quotes the job after looking at it, and after-hours work usually costs more. The figures below are national ranges published by Fixr, This Old House and Bob Vila, shown only so you have a sense of scale.
- Plumber hourly rate: about $75 to $150 per hour, with emergency calls commonly around $150 per hour plus a trip or call-out fee of $50 to $300 (Fixr, This Old House).
- Burst pipe repair: $200 to $1,000 (Fixr).
- Water heater repair: $150 to $750 (Fixr).
- Tank water heater replacement: $600 to $2,500; tankless $1,333 to $4,500 (Fixr, Bob Vila).
- Main sewer line clog: $350 to $650 (Fixr).
- Sewer or drain line repair: $400 to $1,500; full replacement $1,253 to $5,320 (Fixr, This Old House, Bob Vila).
- Slab leak detection $100 to $400, repair $1,000 to $4,000 (Fixr).
Ask for the after-hours fee and whether the quote includes parts before you agree.
Who answers when you call
The number on this page rings through to an independent plumbing company that serves Greensboro. It is not Profyce, and Profyce is not a plumber, a contractor or an insurer. Ask the person who picks up for the company name and their North Carolina plumbing license number, then check it at the State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors before work starts. Any price, schedule or agreement is between you and that company.
Common questions in Greensboro
Where is the main water shutoff in a Greensboro house?
The City of Greensboro Water Resources Department says the customer valve is most often under the house, in a closet or storage area, or near the water heater. Turn it clockwise until it stops. If you cannot find it, say so on the call so the plumber knows to shut off at the meter when they arrive.
Who do I call for a water main break in the street in Greensboro?
That is the city's responsibility, not a private plumber's. Greensboro Water Resources runs a 24-hour dispatch at 336-373-2033 for main breaks and sewer stoppages in the public system. If the leak is between the meter and your house, or anywhere inside, use the plumbing line on this page.
Do Greensboro homes have lead service lines?
The City of Greensboro built a service line inventory between January and September 2024 and reported that no lead service lines were identified during its field investigations. Some galvanized service lines remain, and the city plans to replace verified ones from the meter to the building at its own cost between January and March 2027. Pipe inside the house is still the owner's to maintain.
How cold does it have to get for pipes to freeze in Greensboro?
Winston-Salem's utility guidance, which fits the whole Triad, puts the danger point at 20 degrees or below. Greensboro hit 5 degrees on December 24, 2022 and 15 degrees in January 2025. On nights like those, let an indoor faucet drip, disconnect hoses, open cabinet doors under sinks on outside walls, and keep the heat on even if you leave.
Is Greensboro water hard enough to damage a water heater?
No. The city's 2025 water quality report shows 40 to 55 milligrams per liter of total hardness at both plants, which the USGS scale calls soft. Scale buildup is a smaller problem here than in hard-water regions, so a heater that fails early is more often an age, element or valve issue.
My house was built in the 1980s. Should I worry about polybutylene?
It is worth checking. Polybutylene went into homes built from roughly 1978 to the mid 1990s, and about 19,000 Greensboro homes date from the 1980s alone. Look for grey plastic supply pipe at the water heater or under sinks, and mention it on the call if you see it.
Nearby and related
- Emergency plumbing across the Triad
- Emergency plumber in High Point
- Emergency plumber in Kernersville
- Water damage cleanup in Greensboro
Reach a Greensboro plumber
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