Water Damage Cleanup in High Point, NC

Profyce is a free referral service. Your call goes to an independent local provider; Profyce does not do the work itself.

If water is standing in your High Point home right now, the order is simple. Stop the source if you can, keep people and pets out of the wet rooms, and call the number below. It connects you with an independent local water damage company, free of charge, at any hour.

For a plumbing leak, close the main valve where the line enters the house, or the valve in the meter box by the curb. Then open a faucet on the lowest floor so the lines drain. If the water heater’s supply is now off, switch the heater off at the breaker or gas valve as well.

For rain or creek water there is no valve to close. Cut power to the flooded rooms at the breaker panel, but only if the panel is dry and you do not have to stand in water to reach it. Photograph everything before you move it. Then get what you can off the floor: rugs, boxes, cords, and furniture legs onto blocks or foil.

What makes High Point different for water damage

High Point is where the Deep River begins. Its East and West Forks meet at High Point City Lake, and Richland Creek rises inside the city before joining the river about three miles to the southeast. Both drainages run through built-up neighborhoods. The North Carolina Department of Environmental Quality’s Richland Creek watershed action plan says about 28 percent of that watershed is paved or roofed, which pushes rain into the creek faster than open ground would.

The city has flooded recently. On the night of July 9, 2025, the High Point Fire Department reported 19 water rescues and two structural collapses from a single thunderstorm. Areas named in that event included the Rivermeade community off Eastchester Drive, Deep River Road at Hickswood Road, Blair Park near Brentwood Street, and Lexington Avenue. Foxwood Meadows and Rivermeade Drive, across Eastchester from the Oak Hollow Lake dam, were built in a floodplain decades ago, and the creek there floods streets after heavy rain. In August 2022 the city awarded a $452,863 contract for a second access road to Williams Grove and Deep River Road so residents are not cut off when it does.

Older trouble spots are on record too. A $15.4 million bond approved in November 2004 funded drainage work in seven flood-prone areas, including Grimes-Taylor, Forrest and Farriss, the Hospital and West Ray basin, Charlotte Avenue and Delk Drive. If you live near one of these, water in the yard after a storm is not unusual. Water in the house still needs attention within a day or two.

The city’s Stormwater Services office at 816 E. Green Drive, reached through 336-883-3111, maintains drainage only in the public right-of-way. A clogged pipe or eroded ditch on private property is the owner’s problem, and the city will not pump out a house. That is the job of the company that answers this line.

Rain here is steady rather than rare. The city reports about 46 inches of precipitation a year, and the National Weather Service recorded 6.60 inches at a gauge northwest of High Point during Hurricane Florence, September 13 to 17, 2018. The ground is Cecil soil, the Piedmont’s red clay, with a subsoil that runs 35 to 70 percent clay starting about eight inches down. It drains at a moderate pace at best, so water that gets under a house or against a foundation tends to stay there.

Winter adds a second source. Greensboro, next door, fell to 5 F on December 24, 2022, with no snow cover to buffer the ground. Burst supply lines after that kind of cold put clean water into walls and ceilings, and the drying work afterward is the same as after a storm.

Common water damage problems in High Point

• Creek and street flooding that enters garages and ground floors in Rivermeade, Foxwood Meadows and along Deep River Road after a heavy storm, as it did on July 9, 2025.
• Water backing up through floor drains and low fixtures when storm sewers surcharge in the older basins the 2004 bond targeted, such as Grimes-Taylor and the Hospital and West Ray area.
• Wet crawlspaces. Advanced Energy, a Raleigh building science group, reports that many homes on crawlspace foundations suffer from poor moisture management, and the clay beneath High Point keeps that moisture in place.
• Burst and frozen pipes after a hard freeze like December 2022, soaking drywall, insulation and subfloor from the inside out.
• Supply line and water heater failures in the city’s older housing. More than a third of High Point homes predate 1980, and a tank heater past its 6 to 12 year life can let go without warning.
• Sewer backups, which carry Category 3 water under the IICRC S500 standard and call for a professional crew, not a shop vacuum and a fan.
• Roof and window leaks from wind-driven rain. The S500 consensus body’s 2026 position says weather-related water is not automatically Category 3, so the crew will grade it on site.
• Mold after a slow leak. The EPA says that if wet materials are dried within 24 to 48 hours, in most cases mold will not grow. Past that window, expect the scope of the job to grow with it.

What it might cost

The ranges below are national figures from Fixr and Bob Vila. They give a sense of scale, not a quote. High Point pricing depends on how much water, what category, how long it sat, and what has to come out. The company that answers prices the job. Profyce does not set or guarantee prices.

• Water damage restoration, overall: $1,200 to $5,000 (Fixr), or $1,305 to $5,707 (Bob Vila).
• Extraction and drying, clean Category 1 water: $3.75 to $4.25 per square foot (Fixr).
• Gray Category 2 water: $4.10 to $6.50 per square foot (Fixr).
• Black Category 3 water, including sewage: $7.00 to $7.50 per square foot (Fixr).
• Drying a 500 square foot basement with no repairs: $2,000 to $7,000 (Fixr).
• Flooded basement cleanup: $2,000 to $7,000 (Fixr).
• Mold remediation: $1,500 to $9,000 (Fixr).
• Burst pipe repair, if the source is plumbing: $200 to $1,000 (Fixr).

On insurance, the North Carolina Department of Insurance says a standard homeowners policy excludes flood, and sewer or sump backup needs a separate endorsement. Creek flooding falls under a separate National Flood Insurance Program policy. Nearly 30 percent of flood claims come from outside mapped high-risk zones. Questions go to the NCDOI Consumer Division at 855-408-1212.

Who answers when you call

Calls to this page’s number forward to an independent water damage and restoration company that serves High Point. Profyce only makes the connection. It is not a restoration contractor, carries no trade license, and does not insure or supervise the crew. Ask the company for its name and, if it also handles the plumbing repair, its North Carolina plumbing license number, which you can confirm at the State Board license search. For rebuild work valued at $40,000 or more, the NC Licensing Board for General Contractors requires a state general contractor license.

Common questions in High Point

Nearby and related

• Water damage cleanup across the Piedmont Triad
• Water damage cleanup in Greensboro
• Water damage cleanup in Thomasville
• Emergency plumber in High Point